Can I cancel my order?
Unfortunately, you cannot change your order once you have placed it. If you need to cancel your order, please email us [email protected] with your order number in the subject line. We can only cancel an order that has not been transferred to our warehouse for packing. Please note, we can’t guarantee we can cancel your order so please take care when ordering.
Can I return my purchase?
If you’ve changed your mind and wish to return your product, you must return it within 30 days! You can send it back to us (unopened and in original condition) via tracked shipping at your expense. Contact us at [email protected] and we will give you a returns number and further details. Your refund amount for the product (postage cost is not refundable) will be processed once we receive your unopened product back here at AMD.
What if I do not receive my order?
We offer basic tracked shipping for all deliveries. Deliveries within Australia are made by Australia Post and Fastway. All International deliveries are made by various international freight carriers with tracking number. If your parcel is marked as ‘delivered’ by the postal service but you haven’t received your parcel please follow up with the postal service directly. We are unable to assist in this case. AMD will not be liable in this situation.
What payment methods do you accept?
We accept Credit Cards (Visa/MasterCard/ American Express) or transfers made via PayPal. Goods will not be shipped until full payment has been received. All prices featured on the website are in AUD (Australian Dollar). By placing an order through our site, you warrant that: You are at least 18 years old.
What if I put the wrong address in?
We aim to process our orders very quickly so unfortunately; we can’t change your delivery address. Please email us [email protected] with your order number in the subject line and if your order has not been transferred to our warehouse we may be able to cancel it. Please note, we can’t guarantee we can cancel your order so please take care when ordering.
My order was damaged in transit, what should I do?
We will gladly help you out! Contact us at [email protected] Sorry, we do not refund or exchange products that have been used or opened.
Can you send orders to my PO box?
At this time, we do not ship to PO boxes. We only ship to street addresses.
Shipping Costs
Australia
Calculated postage costs according to the terms and conditions of Australia Post, tracked shipping (2-6 business days for most areas).
Rest of the world
For International orders, the shipping cost will be calculated depending on the weight and the destination country. This shipping cost can be calculated using our shipping calculator at the time of check out, before payment (6-21 business days depending on the destination country).
